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How can we help?

Whether you’re looking for product guidance, installation support or help with an existing iStore system, tell us what you need and we’ll direct your enquiry to the right team.

Australian-based support We’ll connect you with the right specialist.

General enquiry Products, sales and general questions

PV products, heat pumps, EV charging and general enquiries.

Already own an iStore product? Get dedicated product support

Troubleshooting, technical assistance and warranty support.

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Let’s get your enquiry to the right team.

Whether you’re planning a new home-energy system, need product information or require support for an existing iStore product, tell us how we can help.

Talk to our team 1300 552 619 Customer enquiries and support Solar, battery and EV pv.info@istore.net.au Product and general enquiries Heat pumps info@istore.net.au Hot-water and pool-heating enquiries

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Helpful resources

Looking for something specific?

Go directly to product support, technical documents, warranty claims or our Australian distribution network.

Product support

Find assistance for solar inverters, batteries, EV chargers and other iStore products.

Get support 02

Manuals and downloads

Access product manuals, specifications, installation information and technical resources.

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Warranty and RMA

Lodge an RMA request for an eligible iStore solar, battery or EV-charging product.

Start an RMA claim 04

Distribution network

Find established iStore distributors supplying products and professional installers across Australia.

Find a distributor